Susan Gilster and Associates  


Susan Gilster and Associates (SGA) is regularly making news and in the news.  Following are noted events and news stories featuring SGA.          

This is also where you will find the books “A Way of Life: Developing an Exemplary Alzheimer’s Disease and Dementia Program” and “Changing Culture, Changing Care: S.E.R.V.I.C.E. First.”

Alzheimer's Disease International Meeting in London
Speaking to professionals from around the world
International, “Science Fact Fiction,” in London, UK. The conference included approximately 1,500 individuals from around the world. Sessions included “The Physician and Pharmacist as Teachers in a Specialized Alzheimer’s Facility,” and “Physical and Emotional Environment as an Effective Treatment in Alzheimer’s Disease.” The final presentation, “Exceptional Training, Support and Retention for Staff in a Dedicated Alzheimer’s Facility Enhances Resident and Family Satisfaction.” was particularly well-received, as caring for individuals with Alzheimer’s disease is gaining international recognition as a major source of concern in the coming years in all countries around the world. (3.10.12)
WCPO TV Channel 9 Interview
Fatal shooting of man with dementia brings new light to disease of memory loss
Commenting on an unfortunate event where a gentleman with dementia entered the wrong home, Susan Glister says “patients with Alzheimer's or different forms of the disease, such as dementia, can become disoriented at a moment's notice. They believe what they're doing is right. They believe they're in the right place at the right time and doing what they think. When people all around them are telling them something differently or telling them they're wrong, it only serves to make things worse, not better." (01.04.12)
Working with Alzheimer's is possible, healthy
"When people stop being productive in some fashion, it's hard on them, and it's probably not good for what happens in the disease," Susan Gilster says in a USA Today featured story on working with Alzheimer’s. "The more you use your mind and body and stay engaged, experts believe it will benefit us."(09.19.11)
Cincinnati Business Courier
Employee turnover: It’s cheaper to keep ’em
“Susan Gilster has lectured around in the U.S. and internationally about what it takes to keep employee turnover low, specifically in the health care industry,” the Courier states in a special Insight report. “‘The problem with turnover is there’s not a line on the P&L that says staff turnover,’ said Gilster. ‘There ought to be though.’”(09.09.11)
Cincinnati Business Courier
Easy job, high pay not staff’s priority at Alzheimer Center
“No doubt, caring for people with Alzheimer’s disease can be tough, heartbreaking work. Which made me curious about this: How in the world has Susan Gilster, the longtime executive director of the Alois Alzheimer Center in (Cincinnati, Ohio), been able to maintain such low employee turnover there,” the Courier asks in a special Insight report. “Her retention rate is about 90 percent. You read that right – 90 percent.” … “Gilster explained it’s really not that hard to figure out how to retain good employees, even in tough, demanding jobs. ‘If you look at what people are asking for in their jobs, and you give them that, they stay,’ (Gilster) said.”(09.09.11)
Healthy Advice
Alzheimer’s Disease: New Diagnostic Guidelines
“Recently, the National Institutes on Aging and the National Alzheimer’s Association released new diagnostic guidelines for Alzheimer’s disease. This update, the first in almost 30 years, could very quickly double or even triple the number of identified cases, chiefly by finding them earlier,” Susan Gilster states. ... “Original diagnostic criteria for Alzheimer’s disease, established in 1984, addressed only the disease process when symptoms of dementia were already apparent. Almost three decades later the physical changes in the brain which often, but not always lead to Alzheimer’s disease are believed to begin many years before the classic symptoms and actual diagnosis is made. Hence these new criteria are intended to include the full continuum of the disease as it gradually alters the brain, memory and symptoms over many years.”(09.01.11)
Healthy Advice
Alzheimer’s Disease: What New Diagnostic Criteria Means for Physicians
“Within the healthcare industry, there is a tremendous shortage of personnel trained in geriatrics, including physicians, nurses, pharmacists, social workers and other health-related professions, at a time when the demand will increase exponentially. And the shortage of physicians specializing in geriatrics will not change soon, as too few physicians are entering geriatric fellowship programs to keep up with the increasing demand,” Susan Gilster writes. “A lack of geriatricians will put the burden of care on general practitioners—family medicine and internal medicine physicians who were not trained extensively in geriatrics or dementia. This crisis will require collaboration between the limited number of geriatricians, healthcare professionals with expertise in dementia, and physicians to meet the unique needs of this growing population.(09.01.11)



Transform Your Operations with Books
on Dementia and Healthcare Leadership
by Susan Gilster


A Way of Life: Developing an Exemplary Alzheimer’s Disease and Dementia Program


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“A Way of Life” translates Dr. Gilster’s more than 30 years of experience in creating and building the acclaimed Alois Alzheimer Center into a guide for transforming your Alzheimer’s or dementia care program. The book takes the proprietary S.E.R.V.I.C.E.™ leadership model and tailors it to Alzheimer’s care. In her characteristic warm style, Dr. Gilster’s innovative and easy-to-apply program will enable your team to enhance their understanding of the disease process and develop much more effective approaches. Results will lead to improved care and outcomes, a nurturing and supportive approach for residents, families and staff. Educating and empowering staff to make decisions that “serve” other free leaders to spend time securing a better, more stable future.

To read an excerpt from A Way of Life, click here.



Changing Culture, Changing Care - S.E.R.V.I.C.E. First - Leadership in the Health Care Business


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The secrets to transforming operations at your long-term care facility are within the pages of this easy-to-read guide. Using real-life anecdotes and a warm style, Dr. Gilster will walk you through the step-by-step process of the S.E.R.V.I.C.E.™ First model. Its principles are simple and yet highly innovative, because they represent a complete departure from traditional practices. Effectively implementing S.E.R.V.I.C.E. (Service, Education, Respect, Vision, Inclusion, Communication, Enrichment) with your leadership team will create a positive culture that results in dramatically improved employee morale and retention, resident satisfaction and revenue.

To read an excerpt from Changing Culture, Changing Care, click here.